Support Policy Page
Support Policy
At NowNowSales, we are dedicated to providing exceptional support to ensure our customers have a seamless shopping experience. Our Support Policy outlines the services we offer and how you can reach out to us for assistance.
1. Scope of Support
We provide support for:- Product inquiries and recommendations.
- Order processing and tracking.
- Returns and refunds.
- Account management.
- Technical issues related to our website.
- General inquiries and feedback.
2. Support Channels
You can reach our support team through the following channels:- Email: sales@nownowsales.com
- Phone: [Your Support Phone Number]
- Live Chat: Available on our website during business hours.
- Contact Form: [Link to Contact Form]
3. Support Availability
Our support team is available:- Monday to Friday: 9:00 AM - 6:00 PM (WAT)
- Saturday: 10:00 AM - 4:00 PM (WAT)
- Sunday and Holidays: Closed
4. Response Time
We strive to respond to all inquiries within:- Email: 24-48 hours
- Phone: Immediate during business hours
- Live Chat: Immediate during business hours
- Contact Form: 24-48 hours
5. Support Process
To ensure efficient and effective support, please follow these steps:
1. Identify the Issue: Clearly describe the problem you are experiencing.
2. Gather Information: Have any relevant details or documents ready, such as order numbers, screenshots, or product details.
3. Contact Support: Reach out to us through your preferred channel.
4. Follow-up: If necessary, follow up on your support request by referencing your case number or previous communications.
6. Escalation
If you are not satisfied with the initial resolution or need further assistance, please request to escalate your issue. Our senior support team will review and address your concerns promptly.
7. Feedback
We value your feedback and use it to improve our services. Please share your experiences and suggestions with us through:- Feedback Form: [Link to Feedback Form]
- Email: [Your Feedback Email]
8. Privacy and Confidentiality
Your privacy is important to us. All support interactions are confidential, and your personal information will be handled according to our Privacy Policy. We will not share your details with third parties without your consent.
9. Updates to Support Policy
We may update this Support Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you.
Contact Us
For any support-related queries, please contact us at:- Email: sales@nownowsales.com
- Phone: [Your Support Phone Number]
- Live Chat: Available on our website
- Contact Form: [Link to Contact Form]
Thank you for choosing NowNowSales. We are here to help and ensure you have the best possible experience with us.
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