NownowSales Seller Protection

At NownowSales, we are dedicated to providing our sellers a safe and secure environment. Our Seller Protection Policy offers comprehensive support and protection against various risks associated with online selling. By selling on NownowSales, you agree to comply with the terms outlined in this policy.

1. Eligibility for Seller Protection

To be eligible for NownowSales Seller Protection, sellers must meet the following criteria:

• Account in Good Standing: Maintain an active NownowSales account in good standing with no outstanding disputes or unresolved issues.

• Compliance with Policies: Adhere to all NownowSales policies, including listing practices, shipping requirements, and communication standards.

• Verified Information: Provide accurate and verified account information, including a valid payment method and contact details.

2. Protected Transactions

Seller Protection covers the following types of transactions:

• Unauthorized Transactions: Protection against unauthorized purchases made without the buyer’s consent.

• Item Not Received (INR) Claims: Coverage for claims where a buyer reports not receiving the item despite proof of delivery.

• Chargebacks and Payment Reversals: Assistance with resolving chargebacks and payment reversals initiated by the buyer’s financial institution.

3. Requirements for Protection

To qualify for protection, sellers must meet these specific requirements:

• Proof of Delivery: Provide valid proof of delivery, including tracking information that confirms the item was delivered to the buyer’s address.

• Timely Shipping: Ship items within the stated handling time and upload tracking information promptly.

• Accurate Listings: Ensure all product listings are correct and complete, and do not misrepresent the item’s condition, features, or availability.

4. Handling Disputes and Claims

NownowSales offers support in resolving disputes and claims:

• Communication with Buyers: Engage in proactive communication with buyers to resolve issues before escalating to a formal claim.

• Response Time: Respond to NownowSales requests for information and documentation within the specified timeframe.

• Dispute Resolution Process: Follow NownowSales’ dispute resolution process to address and resolve claims efficiently.

5. Chargebacks and Payment Reversals

In the event of a chargeback or payment reversal, NownowSales will:

• Notification: Notify the seller of the chargeback or payment reversal and provide details of the transaction.

• Investigation: Investigate to determine the validity of the claim and gather necessary documentation from the seller.

• Resolution: Work with the seller and the buyer’s financial institution to resolve the issue. If the claim is found in favour of the seller, NownowSales will cover the chargeback amount.

6. Fraud Prevention

NownowSales employs various measures to prevent fraud and protect sellers:

• Monitoring: Continuous monitoring of transactions for suspicious activity.

• Verification: Verification of buyer and seller information to avoidfraudulent accounts.

• Support: Dedicated support team to assist sellers with fraud prevention and resolution.

7. Exclusions and Limitations

Certain situations are not covered under the Seller Protection Policy:

• Non-Physical Goods: Transactions involving digital goods, services, or non-physical items.

• Unauthorized Sales: Sales of prohibited or restricted items as outlined in NownowSales policies.

• Violation of Policies: Transactions that violate NownowSales’ terms and conditions, including counterfeit or misrepresented items.

8. Best Practices for Sellers

To maximize protection and minimize risks, sellers should:

• Maintain Records: Keep detailed records of all transactions, including communications with buyers and shipping documentation.

• Clear Policies: Clearly state return and refund policies in listings.

• Prompt Resolution: Address buyer concerns and disputes promptly to avoid escalation.

9. Contact Information

If you have any questions or concerns about the Seller Protection Policy, please contact us at:
Email: sellerprotection@nownowsales.com
Phone: [Your Customer Service Phone Number]
Address: [Your Business Address]
By selling on NownowSales, you acknowledge that you have read, understood, and agree to be bound by this Seller Protection Policy.