Overview of the NowNowSales Money Back Guarantee

The NowNowSales Money Back Guarantee (NMBG) is our commitment to ensuring a secure and reliable shopping experience for all our users. This policy applies to most items purchased on NowNowSales and guarantees that if an item doesn’t arrive, is faulty, damaged, or significantly different from its listing description, buyers are entitled to a full refund.

1. Eligibility for the Money Back Guarantee

To be eligible for the NowNowSales Money Back Guarantee, your purchase must meet the following criteria:

· Purchase Method: The item must have been purchased through a valid NowNowSales transaction, and payment must have been made through one of our accepted payment methods.

· Time Frame: Claims must be initiated within 30 days of the estimated delivery date, or 30 days from the date the item was received if the item is not as described.

· Category Exclusions: Certain categories, such as vehicles, real estate, services, digital goods, and custom-made items, are excluded from the Money Back Guarantee. A complete list of exclusions can be found in our policy terms.

· Seller Compliance: The seller must have adhered to NowNowSales policies and provided accurate descriptions of the items listed.

2. Types of Issues Covered

The NowNowSales Money Back Guarantee covers the following issues:

· Item Not Received: If you do not receive the item you purchased, you are entitled to a full refund, including shipping costs.

· Item Not as Described: If the item received differs significantly from its description (e.g., wrong model, incorrect color, significantly different condition, missing parts or accessories, or counterfeit items), you are eligible for a refund.

· Damaged or Faulty Items: If the item arrives damaged or is found to be defective, you are entitled to a refund or replacement.

3. Filing a Claim

If you encounter an issue with your purchase, you can file a claim under the NowNowSales Money Back Guarantee by following these steps:

· Contact the Seller First: Before filing a claim, it’s advisable to contact the seller directly through NowNowSales messaging to try and resolve the issue. Many issues can be quickly resolved through communication.

· Initiate a Claim: If the issue is not resolved through direct communication, you can file a claim through your NowNowSales account. Go to your purchase history, select the item, and choose the option to file a claim.

· Provide Required Information: You will need to provide details about the transaction, including the item number, nature of the issue, and any supporting evidence such as photos, tracking information, or communication with the seller.

· Deadline for Claims: Claims must be filed within the time frame specified under the Money Back Guarantee to be eligible.

4. Resolution Process

Once a claim is filed, the following process will take place:

· Seller Response: The seller will be notified of the claim and will have up to 7 days to respond. The seller can offer a resolution, such as a refund, replacement, or return of the item.

· NowNowSales Mediation: If the seller does not respond or if the buyer and seller cannot reach an agreement, NowNowSales will step in to mediate the dispute. Our customer support team will review the case, including any evidence provided, and will make a determination on the outcome.

· Refund Processing: If a refund is granted, it will be issued back to the original payment method. Refunds typically take 3-5 business days to process, depending on the payment method used.

· Return Shipping: If the item needs to be returned, NowNowSales may provide a prepaid return shipping label. In certain cases, the buyer may be responsible for return shipping costs.

5. Buyer and Seller Responsibilities

· Buyer Responsibilities: Buyers must ensure that they provide accurate and truthful information when filing a claim. Misuse of the Money Back Guarantee, such as filing false or frivolous claims, may result in account suspension or other penalties.

· Seller Responsibilities: Sellers are required to provide accurate descriptions of items, ship items promptly, and address buyer concerns in a timely manner. Failure to comply with these responsibilities may result in penalties, including account suspension and removal from the NowNowSales platform.

6. Exclusions and Limitations

· Digital Goods and Services: Digital items, software licenses, and services are not covered under the Money Back Guarantee. Buyers are encouraged to review seller-specific terms for these categories.

· Custom and Made-to-Order Items: Custom or made-to-order items may have different return policies. Buyers should review the seller’s terms before making a purchase in these categories.

· Ineligible Transactions: Transactions conducted outside of the NowNowSales platform or payments made outside of our accepted payment methods are not eligible for the Money Back Guarantee.

· High-Value Items: Certain high-value items may be subject to additional verification and may have different return or refund policies. Buyers should review these terms prior to purchasing high-value items.

7. Dispute Escalation

In rare cases where a buyer or seller disagrees with the outcome of a claim, the dispute may be escalated:

· Appealing a Decision: Both buyers and sellers have the option to appeal a decision made under the Money Back Guarantee. Appeals must be submitted within 14 days of the original decision and must include new evidence or information not previously considered.

· Arbitration: If an appeal does not resolve the issue, the dispute may be subject to binding arbitration, as outlined in the NowNowSales User Agreement.

8. Protecting Against Fraud

NowNowSales is committed to preventing fraud and misuse of the Money Back Guarantee. Our fraud prevention measures include:

· Monitoring Transactions: We monitor transactions and claims for patterns of fraud or abuse and take action as necessary to protect our community.

· Account Restrictions: Users found to be engaging in fraudulent activities, such as filing false claims or attempting to deceive other users, may face account restrictions, including suspension or permanent removal from NowNowSales.

· Legal Action: In cases of severe fraud, NowNowSales may pursue legal action against the responsible parties.

9. Changes to the Money Back Guarantee Policy

NowNowSales reserves the right to update or modify this Money Back Guarantee Policy at any time. Changes will be posted on our website, and users will be notified of significant updates via email or platform notifications. Continued use of the NowNowSales platform after changes are made constitutes acceptance of the new terms.

10. Contact Us

For any questions or assistance regarding the NowNowSales Money Back Guarantee, please contact our customer support team at support@nownowsales.com. We’re here to help ensure that your shopping experience on NowNowSales is safe, secure, and satisfying.