Member-to-Member contact policy
Member-to-member policy
At NowNowSales, we aim to create a safe and respectful environment for all our users. Our Member-to-Member Contact Policy outlines the guidelines for appropriate communication between members. Adhering to these rules, you help us maintain a positive and trustworthy marketplace.
General Guidelines
Respectful Communication:
l Treat all members with respect and courtesy. Avoid using offensive, threatening, or abusive language.
Relevance and Purpose:
l Ensure that your communications are relevant and pertain to the transactions or interactions taking place on NowNowSales.
Prohibited Content:
l Do not send spam, unsolicited messages, or advertisements.
l Avoid sharing or requesting personal information, such as phone numbers, email addresses, or home addresses.
Appropriate Use
Transaction-Related Communication:
l Use the NowNowSales messaging system to discuss transaction details, shipping, payment, and other relevant information with buyers and sellers.
Customer Support:
l Contact NowNowSales customer support for assistance with transactions, disputes, or any issues that arise.
Dispute Resolution:
l Address any disputes or misunderstandings politely and professionally through the NowNowSales messaging system or customer support.
Inappropriate Use
Harassment and Abuse:
l Harassment, threats, and abusive behaviour towards other members are strictly prohibited.
Spam and Unsolicited Messages:
l Do not send unsolicited messages, spam, or advertisements to other members.
Sharing Personal Information:
l Do not share or request personal contact information from other members.
External Transactions:
l Do not offer to complete transactions outside of NowNowSales. All transactions must be conducted through the NowNowSales platform.
Reporting Violations
How to Report:
l If you encounter inappropriate communication, report it to NowNowSales through the reporting tool or contact customer support. Provide relevant details and evidence, such as messages and user IDs.
Investigation Process:
l NowNowSales will review the report and conduct an investigation. This may involve examining communication logs and contacting the involved parties for additional information.
Consequences of Violations
Warnings:
l First-time offenders may receive a warning and guidance on appropriate communication.
Account Restrictions:
l Temporary restrictions on messaging and other account functionalities may be imposed.
Account Suspension:
l Severe or repeated violations may result in suspending or terminating the user’s account.
Best Practices for Members
Clear and Concise Communication:
l Be clear and concise in your messages to avoid misunderstandings.
Professionalism:
l Maintain a professional tone in all interactions with other members.
Report Issues Promptly:
l Report any inappropriate behaviour or communication promptly to NowNowSales.
Following these guidelines, you help ensure a safe and respectful marketplace for all NowNowSales users. Thank you for your cooperation and commitment to upholding these standards.
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