FeedBack Extortion
Feedback Extortion policy
At NowNowSales, we are committed to maintaining a fair and honest marketplace. To ensure this, we have a strict policy against feedback extortion. Feedback extortion is any attempt to manipulate or coerce sellers into providing goods, services, or refunds through the threat of leaving negative feedback or low ratings.
1. Definition of Feedback Extortion
Feedback extortion occurs when a buyer uses the threat of negative feedback or low ratings to demand:
· Refunds
· Additional items or services
· Discounts
· Any other benefits not included in the original transaction
2. Examples of Feedback Extortion
Demanding a Refund or Discount:
l A buyer threatens to leave negative feedback unless the seller provides a refund or discount.
l Example: "I will leave a 1-star review if you don't refund me 50%."
Requesting Additional Goods or Services:
l A buyer demands additional items or services that were not part of the original purchase, using negative feedback as leverage.
l Example: "Send me another item for free, or I'll leave a negative review."
Using Feedback to Coerce a Seller:
l Any other form of coercion where feedback is used as a bargaining tool.
l Example: "If you don't give me a free upgrade, I will give you a bad rating."
3. Reporting Feedback Extortion
If you believe you are a victim of feedback extortion, follow these steps:
Document Communication:
l Save all communications with the buyer, including emails, messages, and any other relevant information.
Report to NowNowSales:
l Report the issue to NowNowSales customer support. Provide detailed information and evidence of the extortion attempt.
NowNowSales Review:
l NowNowSales will review the report and take appropriate action. This may include removing the feedback, issuing warnings, or suspending the buyer's account.
4. Consequences of Feedback Extortion
Buyers found to be engaging in feedback extortion may face the following consequences:
· Removal of Feedback: Negative feedback left as a result of extortion will be removed.
· Warnings: Buyers may receive a warning about their behavior.
· Account Restrictions: Buyers may face restrictions on their ability to leave feedback or interact with sellers.
· Account Suspension: In severe cases, buyers may have their accounts suspended or terminated.
5. Protecting Sellers
To protect sellers from feedback extortion, NowNowSales may:
· Monitor Feedback Patterns: Actively monitor feedback patterns to identify potential abuse.
· Educate Buyers and Sellers: Provide resources and guidelines to help buyers and sellers understand appropriate feedback practices.
· Support Dispute Resolution: Offer support for resolving disputes and addressing feedback-related issues.
6. Buyer Responsibilities
Buyers are expected to:
· Provide Honest Feedback: Leave feedback that accurately reflects the transaction without using it as leverage.
· Communicate Professionally: Address any issues with the seller politely and professionally.
· Follow NowNowSales Policies: Adhere to all NowNowSales policies, including those related to feedback and reviews.
7. Appeal Process
If a buyer believes an action taken against their account was unjust, they can appeal the decision by contacting NowNowSales customer support. Provide any additional information or evidence to support the appeal. NowNowSales will review the appeal and make a final determination.
Buyers help maintain a fair and trustworthy marketplace for all users by following these guidelines. Thank you for your cooperation and commitment to upholding these standards.
Subscribe to our newsletter for regular updates about Offers, Coupons & more
Mobile Apps
